How we help
Priority response for urgent building issues — leaks, power outages, security and access problems, and storm or weather-related damage — coordinated through the same team that handles routine maintenance.
What’s included
- Leak and water intrusion response
- Power outages and urgent electrical issues
- Door, lock and access/security issues, including board-up
- Storm and weather-related damage response
- Urgent structural or safety concerns
- Coordination of any specialty trade the emergency requires
When clients call us
- A leak or water intrusion has been reported
- Power has gone out or an electrical issue poses a risk
- A door, lock or entry point has failed or been damaged
- Storm or weather damage needs an urgent assessment
- A safety concern has been flagged and needs immediate attention
- The regular maintenance contact isn't available and something can't wait
Properties we support
- Strata buildings and high-rise residential towers
- Commercial buildings and offices
- Shopping centres and plazas
- Parkades
- Mixed-use developments
How we handle it
- 01
Call it in
Report the issue with as much detail as you have — property, location on site, and what’s happening.
- 02
We prioritize and dispatch
Urgent calls are treated as priority and the right people and equipment are coordinated to respond.
- 03
Stabilize the situation
The immediate issue is addressed — stopping a leak, securing an opening, restoring safe access or power.
- 04
Plan the follow-up work
If a permanent repair or specialty trade is needed beyond the initial response, we scope and schedule it.
Why HUB Centro
- One number to call for an urgent issue, instead of finding an available contractor from scratch
- The same team that knows the property handles the emergency response
- Emergency response is coordinated alongside the trades and equipment a bigger issue might need
- Work is documented so you have a record for insurance, ownership or strata purposes
Frequently asked questions
What counts as an emergency call?
Leaks and water intrusion, power outages, security or access failures, storm damage, and other issues that pose a safety or property risk and can’t wait for a scheduled visit.
Do you offer 24/7 emergency response?
Emergency and priority calls are treated with urgency. For current after-hours availability and how to reach us outside standard office hours, contact us directly to confirm coverage for your property.
Will you coordinate the specialty trade an emergency needs?
Yes — if the issue needs a specific trade (electrical, plumbing, glazing, structural), we coordinate that as part of the response instead of leaving you to source it separately.
Can you document the emergency for insurance or ownership purposes?
Yes, work performed during an emergency response is documented so you have a record to share with insurers, ownership or a strata council.
